FAQ

Why should I buy one of your candles?

Here at Marsh Creek Candle Co. we take providing you with a clean burning candle seriously! All of our candles are made from all natural soy wax, cotton braided wicks & premium grade fragrance oils that contain no phthalates, carcinogens, mutagens or reproductive toxins. When you buy one of our candles you can trust that it has been made with the cleanest supplies available. Buying from our little candle company also means you are supporting a small business here on the Space Coast of Florida. 

What size candle should I buy?

When choosing a candle size keep in mind the size of the room you would like to use your candle in. Usually a good rule to follow is the smaller the room the smaller the candle and the larger the room the larger the candle. We like to use our 4 oz tins in our bathroom, 8 oz jars in our bedrooms and our larger 16 oz jars in our living room. 

How do I take care of my candle? 

  • Before each use trim the wick to ¼”
  • Allow your candle to burn all the way to the edges of the container. This prevents your candle from tunneling. 
  • Allow your candle to burn for at least 2 hours or until the melt pool reaches the edges of the container on the first use 
  • Avoid burning longer than 4 hours (This keeps the melt pool from getting too deep and helps your candle last longer! )
  • Extinguish your candles flame before placing the lid back on ( A snuffer produces less smoke then blowing it out! )

 

How does shipping work? 

Here at Marsh Creek Candle Co. it is so important to us that your candles arrive in excellent condition which is why we ship our orders using USPS Priority Mail 2 Day. We don’t want your candles sitting in a warehouse or on a truck too long where the soy wax could be affected or glass jars be damaged. USPS Priority means your candles will arrive in approximately 2 business days after they have been shipped! Please allow 1-5 business days for us to process, package and ship your order. 

How much does shipping cost?

We offer flat rate shipping of $8 for all orders as well as free shipping for orders over $100! Are you local to Brevard County, Florida? When checking out see if local delivery is available for your address, it’s free for orders over $40!

 

Do you offer returns or exchanges?

At this time we do not offer returns or exchanges but please contact us if you have any questions, concerns or problems with your order! If anything arrives broken or damaged please let us know so we can replace your order.

 

Where are you located? 

We are located on the Space Coast of Florida! While our home is now the Sunshine State we were originally founded in Wilmington, NC. This means you can find us at local markets here in Florida but our friends in Wilmington can still find our candles in local stores we have partnered with. If you can't find us locally we also ship to the entire US for a flat rate of $8 or free over $100! 

 

 

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